On This Page

 How can I check on my orders? Can I track the package?

 How do I return an item?

 Is it safe to use my credit card?

 What is your privacy policy?

 What are my payment options?

 What are my shipping options?

 How can I cancel or modify an order?

 Does Natural Pigments offer any gift services?

 How do I contact Natural Pigments?

How can I check on my orders? Can I track the package?

We offer online order status, a feature that let's you check on your past and pending orders. Just click on the "My Account" link at the top right of any page. This will take you to the My Account page, where you can click on "Order History" to view your past or pending orders. To get the details of your order, click on "Order Number." You'll be able to see which items have already shipped and which are in process. If your order was shipped by UPS, we'll even tell you the UPS tracking number.

If you placed your order by phone with a Customer Assistance representative, it will not appear in your regular account for about 24 hours, but you can still check its status. Please call 1-888-361-5900 between 9:00 a.m. and 5:00 p.m. Pacific Time, Monday through Friday, and we'll answer your questions. If you are calling from outside the United States, dial +1-707-459-9998.

How do I return an item?

If purchased in the past 30 days, you can return your online purchases in their original condition to Natural Pigments for a refund of te product price. This applies to art materials, books, unopened CDs, videocassettes and software in their original condition.

If returning to Natural Pigments, please complete the return form enclosed with your order and ship the item and the form back to:

Natural Pigments
Attention: Returns
1254 Blosser Lane
Willits, CA 94590

See our Returns Policy for more details.

Is it safe to use my credit card?

Yes. We use the latest encryption technology to keep your information safe. We guarantee that each purchase you make is protected and safe. If fraudulent charges are ever made, you will not have to pay for them. See our Safe Shopping Guarantee for more details.

What is your privacy policy?

At Natural Pigments we are committed to respecting and protecting your privacy. We believe that our site should be a safe environment for anyone who visits and purchases. As a seller of information-related products, we are also committed to providing you the best possible online service and experience as well as the best products. For full details on how we protect your privacy, see our Privacy Policy.

What are my payment options?

We accept American Express, MasterCard, Visa, PayPal, and Gift Certificates. If you want to call in your credit card information and complete your purchase by phone, you can. Just wait until you receive your Confirmation Email to ensure that your order is in our system. Then call 1-888-361-5900 between 9:00 a.m. and 5:00 p.m. Pacific Time, Monday through Friday. Customers calling from outside the United States, please dial +1-707-459-9998. For more details, please review our Payment Options.

What are my shipping options?

We ship our products around the world, using a variety of shipping options and delivery methods. Learn more about our shipping options.

The total time it will take to receive an item is determined by adding the time shown in its shipping message to the number of days your chosen shipping method will take. For example, if the item you want to order says, "Usually ships within 24 hours" and you choose "Standard Delivery (3-8 business days)," you can expect to receive the item 4-9 business days after the day you ordered it.

How can I cancel or modify an order?

You can cancel or modify your order as long as the order has not been shipped. To cancel or modify an order:

• Click on Order Status at the bottom of the page. If you are not already signed in, you will be prompted to enter your email address and password.
  —An Order History screen will be displayed listing your order(s), including those in process and those completed.
• Click on the Order Number to check the status of the order you wish to modify or cancel.
  —A detailed list of all the items in your order will be displayed.
• If the order has not been processed for shipping then call 1-888-361-5900 between 9:00 a.m. and 5:00 p.m. Pacific Time, Monday through Friday, and we'll adjust your order. If you are calling from outside the United States, dial +1-707-459-9998.
• When you are finished, click on Continue Shopping.

Verifying That Your Order Has Been Canceled or Changed

You can review your Order Status at any time, but be aware that changes you have made to your order may not be reflected for up to four hours, particularly during peak shopping periods.

If Your Order Has Already Been Shipped

If your order has entered our shipping process, it cannot be canceled. However, you can return the order within 30 days from the date of shipment, and we will provide the appropriate refund. For more information on returning merchandise to Natural Pigments, see our Refund and Returns Policies.

If You Ordered by Phone

If you placed your order by phone with a Customer Assistance representative, it will not appear on the Order Status page immediately. Please call 1-888-361-5900 between 9:00 a.m. and 5:00 p.m. Pacific Time, Monday through Friday, and we'll adjust your order. If you are calling from outside the United States, dial +1-707-459-9998.

Does Natural Pigments offer any gift services?

Yes, our Gift Services area has answers to all of your questions. From shipping and delivery options to Gift Wrapping, Online Gift Certificates, and our Easy Return policy, we've made it easy to shop for everyone on your list. And, don't forget about yourself—create a Wish List for all of your personal favorites!

How do I contact Natural Pigments?

Just click here to contact us and tell us your concern, and we'll be in touch with you shortly.